Player Support
Help for all Naked Rabbit Production games
Stuck on a level, lost progress, or found a bug? We read every message and usually reply within 2 business days.
Email: nakedrabbitproduction@gmail.com · Hours: Monday–Friday, 10:00–18:00 (ET)
Frequently asked questions
I bought something but didn’t get it.
Restart the game first — most purchases arrive after a restart. Still missing? Use “Restore Purchases” in the game’s Shop or Settings. If that fails, send us the receipt from Apple, Google or Steam and the game name.
How do I get a refund?
Payments are handled by the store. iPhone/iPad: reportaproblem.apple.com. Android: Google Play → Order history. Steam: help.steampowered.com.
I lost my progress after reinstalling.
Progress is saved on your device unless the game offers cloud save. If it does, sign in with the same Game Center / Google Play Games / Steam account. Contact us with your player ID and we’ll help.
How do I remove ads?
Many of our games offer a one-time “No Ads” purchase in the Shop. Rewarded videos you choose to watch stay optional.
How do I delete my data?
Use our data deletion page.
The game crashes or runs slowly.
Update to the latest version, close other apps, and restart your device. Tell us your device model and OS version so we can reproduce it.